Frequently Asked Questions

This is our chance to get to know you, and your chance to get to know us. We will start in a consult room to talk about you and what you’ve come in to see us for. We will also ask you guided questions that help to paint a picture of who you are, what you want to achieve and what we can do to help (incl. your expectations of coming to see us, your lifestyle and relevant medical history). We also give you the chance to ask anything you’re unsure about, and to clarify anything you need to know.

After this, we will provide a tailored assessment (calibrated to your ability and goals) and a plan to begin working on moving forward. During this appointment, we will determine together what treatment plan will be best for you, and how we can help you best.

Our services range from person to person, and are always tailored to you – how often you come to see us will be a decision we share with you based on what you are hoping to achieve, and what the best route looks like for you.

Some people choose to see us to provide tailored, safe and effective exercise every week, and others use our services to best learn how to exercise independently either at home or in the community.

You can choose to see us as often as multiple times per week, either one on one or in group classes, to as little as once yearly check ups. Most people start with regular one on one support (starting weekly) and taper off to more spaced out sessions (such as monthly reviews and check ins), with a popular option including our group classes.

The frequency of your sessions is usually decided during your first appointment after your exercise physiologist fully understands you and your circumstances, and once you understand where we fit best in your lifestyle.

Pain management and empowering you with the tools to manage your own pain is our bread and butter! We take a holistic approach to pain management, which includes learning all about what your pain means, what’s contributing to your pain, and how to live your best life to reduce the burden pain has on you!

Low fitness, medical conditions and injuries are part of what we help improve, so you can rest assured that whatever we prescribe for you will be suited to your fitness levels and personal needs.

We work closely with you to make sure your program is right for you – there’s always somewhere to start!

Remember: As exercise physiologists, we are university qualified allied health professionals who are equipped to work with any level of fitness safely.

Yes, with both! Exercise is beneficial across the whole lifespan with our services suitable for children aged from 8 years to elderly adults (with clients achieving results over 100 years old).

Yes it can! Key contributors to weight levels are diet, genetics and exercise – we help you with your exercise levels to make sure they are safe, effective and achievable for you and your circumstance.

As part of an overall treatment plan, Exercise Physiology plays a crucial role in weight loss/management.

Yes it can! A key and well documented component to good mental health is physical activity, which can be hard to find when your mental health is suffering.

We help you find a suitable and achievable routine to help with your mental health concerns, including Stress, Anxiety, Depression and low motivation.

Yes it can! We are able to deliver specific strength and conditioning programs to help your athletic performance and sports specific skills, strength and power. These programs can be mapped out annually so your performance is peaking when it matters!

One of our most popular programs is our Move Better Play Better Golf program, which focuses on golf performance and longevity.

Individual services (1 on 1 appointments)
We have 1) 12 week programs, 2) value packs and 3) pay as you go appointments.

1. Our 12 week programs [Move Better Play Better Golf & Health Turning Point] guarantee your results. They have the most support and value packed into them starting from as little as $102 per week.
2. Our value packs are a great solution with a little less support outside of your one on one appointments and range from $84 to $128.70 per appointment.
3. Pay as you go has a higher fee per appointment and has the most varied results with a majority of the effort having to be completed independently by the client in between appointments. Fee per appointment is $143 for 45min, $105 for 30min and $199 for 60min (your first appointment)

Note: Private health insurance, Medicare and NDIS funding reduce the fees further.

After your first appointment, standard exercise physiology appointments are 45 minutes in duration and can include a number of things. What happens in these sessions may include a handful of the following, depending on your journey and specific needs:

• A reflection of how you’ve been going since your last appointment
• How your exercise routine outside of the clinic has been going
• Tailoring your exercises (harder or easier to match your ability)
• Habit tracking and assistance building a routine
• Physical measures to track progress
• An exercise session in line with your goals
• A chance to ask and answer questions about your plan
• Recalibration of your goals and direction
• Planning and programming your upcoming week/s exercise and activity

Some people see results in their first appointment! Others can take a month. This will always depend on your specific needs, goals and health history.

Overall, regular exercise is a lifelong skill that we work closely with you to establish. We don’t rush the process, and we are focussed on long term, sustainable healthy exercise habits. Some people can see results very quickly (within the first few weeks) where other, more complex cases can take longer. As always, this will be tailored to you and your circumstances.

For this reason, many of our clients will be in contact with us long term, with some coming for regular sessions every week to keep up their habit, and others seeing us monthly, quarterly or yearly ongoing to check in and make sure they’re still in a good, healthy exercise routine. It’s not uncommon for us to have clients who have used our services, in some capacity, for 5 – 10 years.

Physiotherapy and exercise physiology are similar professions with some overlap. We do, however, see some key differences in our scopes of practice and what we do best.

Physiotherapists are best for;

• Diagnosis of new conditions
• Acute injuries and early injury management
• Manual therapy
• Early symptom relief

Exercise Physiologists are best for;

• Non-acute, later stage rehabilitation for known injuries
• Exercise programs for people who are healthy or have health conditions
• Helping you find a sustainable exercise routine
• Prescribing safe exercise for maximum health benefit
• Long term management of chronic conditions, pain or injuries

One way you could think of Exercise Physiologists is we support you to make the things happen, that other health and medical professionals recommend! We have the time with you and skillset to ensure your plan and program is tailored to your lifestyle.

The standard exercise physiology session goes for 45 minutes (with the exception of your first appointment, which will go for 1 hour) to allow sufficient time for us to help you best.

Longer (60min extended) and shorter (30min lite) sessions are available, and can be discussed with your practitioner if preferred

We offer exercise programs to be completed either in-clinic, at home, at a gym, or outside! We adapt the exercise program to you and your needs, so no matter your ability or access to equipment, we will be able to write a program that’s tailored to you.

Yes we do! And we love them – we will almost always provide exercises to do outside of our clinic as the greatest results come from those who are able to complete exercises outside of our appointments.

Yes you can! Exercise Physiology is an Allied Health profession and is eligible for private health insurance rebates

Each private health care plan is different, so check yours to see if ‘Exercise Physiology’ is included in your particular package. Appointment codes are 102 for your first appointment, 202 for follow up appointments and 502 for group classes.

No. You don’t have a referral, which is great as you don’t have to delay your health improving journey any longer. If you do have a referral through Medicare or DVA please find more specific information here on how to get started with us.

Please note: Those without a referral can make private health insurance claims on the spot (dependant on your level of cover).

Yes we do! Our group classes are an excellent way to stay fit and healthy, and involve each client having their own tailored and specific program within a group setting. A practitioner is present throughout the appointment to assist you and the other group participants in a supported safe and social environment.

For more details about our group classes, click here

Yes we do! And many of our clients love the flexibility it offers. No matter where you are in the world, you’ll be able to engage with our service over Telehealth.

At Tailored Health, we charge gap fees for our Medicare sessions. We’ll complete full payment on the day of your appointment and process the Medicare rebate on your behalf at the time of payment which is sent to your nominated Medicare bank account. You can expect a rebate of $60.35, as a minimum with some people getting a higher rebate if they’ve gone over the Medicare Safety Net.

To learn more about what our gap fees are and a little bit more about how Medicare rebated sessions work, visit our Medicare fact sheet by clicking here

We do not offer bulk billing services and there are out of pocket expenses for our Medicare services.

We have a gap fee to allow us to invest more time into helping you to achieve your health goals.

To learn more about what our gap fees are and a little bit more about how Medicare rebated sessions work, visit our Medicare fact sheet by clicking here.

Note: The Government suggests that the Medicare rebate is to cover 20 minutes in length and should only be 85% of the fee, with the gap paid by the patient. If Tailored Health were to stay in line with the Governments suggestions for a 60 minute First Appointment our fee would work out to be $204.70. We have chosen not to go with the Government’s suggestions and kept our First Appointment fee competitive at $187.

For our results based programs we have an upfront one-payment option which saves you 10% or a payment plan of three payments over the 12 week results based program.

The first payment is on day one, second payment a month later and a third payment two months after that. The process is super simple, taking a couple of minutes, requiring your phone to receive a text and your debit/credit card to complete the payment plan.

No payment plans are available for value packs or pay as you go.

Yes you can! Whilst our best offers include our results based programs and value packs, paying as you go is still an option.

Yes we do – you can find out more about them and book an appointment on the “Our Team” section of our website.

Whilst we may use hands on help with cueing exercises or exercise testing (given your consent), we do not provide manual therapy (such as massage, manipulations, ultrasound or shockwave therapy) in our Exercise Physiology sessions.

We do, however, have osteopathy services available here if you wish to have hands on treatment!

Tailored Health is an allied health clinic, meaning our number one concern is providing healthcare services. Within our clinic we have gym equipment that we use as part of your treatment and can be accessed only by appointment with one of our practitioners.

Some clients come to see us for regular ongoing sessions (including one on one and group sessions), and others come to see us for guidance of exercise at home. Those who use our gym say it feels much more welcoming and less threatening than a public gym – we work hard to make it accessible for everyone!

In short, you can pick the environment you exercise in to suit you best – whether it is in our private and welcoming health clinic, at home with our guidance, or out in a public gym,Tailored Health will find what’s best for you.

You’re not alone! We recognise exercise can be daunting, and it is our job to make sure it is as least scary as it can be. We have extensive experience with people who are new to exercise and with ensuring exercise is safe and appropriate for any given presentation.

In short, no you are not! Our oldest client we have seen is over 100 years old, and we have many 90+ year olds come to see us as well.

Exercise is crucial through all stages of life, and we as exercise physiologists have the knowledge, experience and expertise to find a way to exercise for everyone. Rest assured that we will find a way to get you moving that is realistic, safe and tailored to your abilities.

As we are often (but not always) doing a form of exercise in our sessions, we recommend you wear anything you are comfortable to move in. Some people wear full exercise gear, others are more comfortable in some simple, loose fitting casual clothes. Either works well, as long as you feel comfortable!

It is encouraged you bring a water bottle (we can provide you water if needed) and any relevant paperwork to your session (including a referral should you have one)

Our general opening hours can be found on this page of our website.

We do, however, have scope to book outside of these hours by appointment. If you can’t see a time that suits you, give us a call on 0434 451 226 to see if we can find something for you!

Simply park along either side of Yertchuk Avenue in front of the shops and you’ll see our Tailored Health sign, at number 9.

The street is marked 2 hour parking so if you plan on having lunch after an appointment or sticking around remember to move your car.

In the rare event that car parks in front of the shops are full, there are overflow car parks on Arthur St and further up Yertchuk Ave.

The following public transport is located near us:

• Bus Route 767 – Lynden Gr/Huntingdale Rd is a 9min walk away
• Bus route 734 – Jordan St/High Street Rd is a 15min walk away
• 75 tram – Elgar/Burwood Hwy tram stop,, is a 20min walk away.
• Glen Waverley Train Line – Jordanville Train Station, is a 24min walk away.

Yes we do! Our clinic is accessible through a portable ramp. Let us know if it is required, and on arrival we will have the ramp organised for you.

That will be no problem at all! All we ask is more than 24 hours notice to avoid any late fees. You can simply call (0434 451 226) or email (info@tailoredhealth.com.au) if you need to change your appointment time.

If you feel you need support from a friend or family member during your appointment, you are more than welcome to bring them along.

In some circumstances, we can also offer joint sessions between you and a loved one – pay us a visit or give us a call on 0434 451 226 to learn more about how we can make this happen!

We are kid friendly! But we can also be busy. In most cases we can accommodate for you to bring your young one or dog along, but please check with us before you do to ensure the space will be safe and uncluttered for you and your child or dog on arrival.

Exercise Physiology is a university qualified allied health profession, with the same level of education required as a physiotherapist, dietician, osteopath, podiatrist etc.

In summary, we prescribe exercise like it is a medicine to help treat a wide range of medical conditions and musculoskeletal injuries no matter what barriers stand in the way (including time, injury, illness etc).

If you’d like to know more about the full list of conditions we help with and what Exercise Physiology is in detail, visit our blog post here.

As part of your health care plan you may be referred to an exercise physiologist. Exercise physiology provides you with an exercise plan suited to your needs and tailored to your circumstances to help you make sure you’re getting enough exercise to manage your health condition/conditions.

As exercise is medicine in nature, many chronic diseases benefit or are improved/managed with the help of exercise, which makes it a key part in most people’s health journey.

At a minimum we have spent 4 years of uni doing study in sport and exercise science as well as clinical exercise physiology. Most exercise physiologists also have masters certificates depending on their university.

Beyond this, Exercise physiologists are also required to accumulate many hours of professional development each year – at Tailored Health, providing the most up to date evidence based care is something we value highly, meaning the whole team undertakes regular professional development beyond what is required.

At Tailored Health at Tailored Health we have over 20 years of combined real-world Exercise Physiology experience.

We have many ways of measuring progress, and these measures are Tailored to your specific circumstances and are agreed upon between you and your clinician.

A few ways we measure progress include;

• Measuring strength with our state of the art force plate system
• Monitoring routine through activity tracking
• Working with your GP to see changes in blood tests or scans
• Assessing your balance
• Monitoring your cardiovascular fitness in and out of clinic